Technical Support Intern

Location: Srinagar, Jammu & Kashmir (On-Site)

Duration: 3–6 Months (with potential for full-time employment)

Stipend: Provided during the internship

About leeep

leeep is an Education Software platform that helps schools digitize and streamline their daily operations. Our platform enables educational institutions to manage admissions, attendance, examinations, fees, communication, HR, finance, and much more from a single system.

We are looking for enthusiastic, tech-savvy individuals who enjoy solving problems and helping customers succeed. If you're passionate about technology and customer service, we'd love to have you on our team.

About the Role

As a Technical Support Intern, you will be the first point of contact for our customers, assisting schools with product-related queries and ensuring they have a smooth experience using the leeep platform.

You will work closely with our product and engineering teams to troubleshoot issues, resolve customer concerns, and continuously improve customer satisfaction.

Responsibilities

• Respond to customer queries via phone, email, WhatsApp, and support tickets.
• Understand customer issues and provide timely solutions.
• Guide users on platform features and best practices.
• Log, track, and update support tickets while adhering to SLA timelines.
• Escalate technical issues to the development team when required.
• Follow up with customers until issues are resolved.
• Assist customers during onboarding and initial platform setup.
• Document recurring issues and contribute to the knowledge base.
• Test newly released features and report bugs when necessary.
• Maintain high levels of customer satisfaction through professional support.

Requirements

Essential

• Excellent verbal and written communication skills.
• Good computer knowledge and troubleshooting skills.
• Strong analytical and problem-solving abilities.
• Ability to learn new software quickly.
• Patient, customer-focused, and willing to help users.
• Ability to multitask and prioritize support requests.

Preferred

• Pursuing or completed BCA, B.Tech, B.Sc. (Computer Science), MCA, or any technology-related degree.
• Interest or experience in Technical Support, SaaS, IT Helpdesk, or Customer Success.
• Familiarity with ticketing systems or CRM software is a plus.
• Basic knowledge of databases, networking, or web technologies is an added advantage.

What You'll Learn

• SaaS product support and customer success.
• Ticket management and SLA handling.
• Software troubleshooting and issue diagnosis.
• Customer communication and problem resolution.
• Working with product and engineering teams.
• Enterprise software implementation and onboarding.
• Documentation and knowledge base management.

What We Offer

• Monthly stipend.
• Structured training and mentorship.
• Hands-on experience supporting a real-world SaaS platform.
• Exposure to customer success and enterprise software operations.
• Performance-based incentives.
• Internship completion certificate.
• Opportunity for a full-time Technical Support Executive role based on performance.

Who Should Apply?

This internship is ideal for someone who:

• Enjoys solving technical problems.
• Has strong communication and interpersonal skills.
• Is patient, organized, and customer-focused.
• Wants to build a career in Technical Support, Customer Success, IT Services, or SaaS.
• Is eager to learn and grow in a fast-paced technology company.

Ideal Candidate Profile

• Excellent communication and active listening skills.
• Strong troubleshooting and logical thinking abilities.
• Positive attitude with a willingness to learn.
• Able to work independently as well as in a team.
• Good time management and organizational skills.
• Comfortable interacting with customers from diverse backgrounds.
• Professional, dependable, and committed to delivering excellent customer service.